In this Managed Services option, Support EXP assumes the role of an unbiased “first responder” to immediately engage customers and ensure timely resolution, and promote customer retention when they submit Detractor responses to customer experience surveys.
Without Timely, Quality Follow-Through When Friction Is Reported in the Customer Experience, Organizations Miss Opportunities to Resolve Friction, Retain Customers, and Build Loyalty.
1
2
3
4
5
Here are the outcomes our clients experience with ALERT MANAGEMENT:
When a Detractor response or product inquiry comes in via our CX survey platform, our Managed Services outreach team immediately follows up with the customer to learn more about the experience or the product need. Then we engage the right person at your organization to handle the matter to your customer’s satisfaction, while setting up the case and tracking it to resolution through our proprietary reporting and analytics system.
Let’s discuss how we can support you.