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WorkLife!™
is an ongoing listening post that captures
employee engagement data and presents
feedback in an actionable web-based form.
The WorkLife™
Difference: |
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A no-admin program uniquely customizable so that you focus on employee feedback that you DESIRE to act upon. |
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A systematically driven process to capture employee feedback in segments, over time, so that organizational change is manageable, actionable, and appropriate to strategic objectives. |
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A
periodic resurveying of critical employee
engagement issues to determine the degree
of organizational improvement and areas
for continued focus. |
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| Because... |
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Dissatisfied
employees rarely deliver a satisfying
customer experience. |
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Employee
engagement is a predictor of customer
satisfaction. |
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Customer
satisfaction has significant impact on
customer loyalty. |
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Customer
loyalty results in revenue growth and
profitability. |
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Engaged
These employees work with passion and
feel a profound connection. They drive
innovation and move the organization forward. |
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Not
Engaged
These employees are essentially
checked-out. They’re sleepwalking
through their workday, putting in time,
but not energy or passion, into their
work. |
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Actively
Disengaged
Employees that nearly everyday cannot or will not move forward. They actively undermine what managers and engaged co-workers attempt to accomplish relative to the organization’s mission and objectives. |
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| WorkLife!™
connects the link between employee engagement
and customer satisfaction by measuring
the following dimensions. |
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Quality |
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Teamwork
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Motivation
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Accountability |
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Communication
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Work
Environment |
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Training
and Development
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Problem-Solving/Service
Recovery |
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Overall Engagement with the Organization’s Objectives |
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Optional
Customized Dimensions |
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