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DYNA™ is Support’s DYNAmically Interpreted Data client access website that delivers your performance data analysis. Dyna delivers individual and group coaching tools for both service and sales performance, plus a wide range of analyses of key loyalty factors, key performance factors, and monthly and quarterly trend analyses.
Below are just a few samples of the powerful performance analysis tools that you will have access to when you do business with DYNA.™ Contact Us for a personalized live demonstration of all the powerful features of DYNA. |
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SUMMARY
REPORTS
A wide selection of executive
summary reports are provided on
a monthly basis in addition to
the individual and group level
coaching tools. |
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SPOTLIGHT
ON SALES
The Spotlight On Sales module
enables individual and group level
coaching by measuring specific
sales behaviors. |
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PEER
COMPARISON
Interactive Peer Compare reports
provide historical performance
trends compared to high, low and
average scores of peers in several
performance factors. Peer comparison
criteria can be set with user
configurable options. |
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MONTHLY
TREND ANALYSIS
Interactive monthly trend analysis
allows analysis of performance
data trends by branch, department
or overall. |
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GROUP
LEVEL COACHING
The Service Coach’s Communiqué
is a tool that allows managers to
identify specific training opportunities
by viewing group averages for each
question and can be drilled down
to specific branches or departments
as well as individual employee. |
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SAMPLE
SHOP
Individual Shop reports are provided
for each measured service experience
for individual coaching sessions.
Each shop report measures over
40 specific attributes and includes
open comment and short answer
questions. |
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