"AmeriCU Credit Union began an affiliation with Support Financial Resources in 2006.

It is worth noting that AmeriCU's Mission Statement is 'to exceed member expectations and build beneficial and lasting relationships by providing excellent financial services.' An essential component of ensuring expectations are exceeded is provided, month after month, by the dedicated professionals at Support Financial Resources."

"Support Financial Resources helps us better monitor our front line performance (things we don't always see) to ensure we meet our corporate goals, one of which is providing top-notch member service."

"As a Credit Union we pride ourselves on providing excellent service to our customers. Support Financial's Mystery Shopping program not only provides voice-of-the-member information, but it is also a useful coaching tool to help employees see the member service areas they need to improve. As a result, we have seen our service and sales scores increase since we started the program in 2004."

"We could not be more thrilled with our partnership with Service Experiences! Everything from the Branch Manager Training to the monthly reports have been perfect! Everyone is quite excited when the Customer Feedback Surveys are received. Even more importantly, it has given us in black and white what we are doing well and where we need to focus some attention. It's one thing to say, 'We have great customer service!' It's another to be able to prove it!"

"In my 22 years with First American Bank, the Support Financial Resources customer feedback program is the best investment our bank has made. The information I receive about employee performance from the customer's point of view allows me to coach employees to continually improve their skills."

"The Support Financial Resources customer feedback tool provides us easy to use reporting at all levels. The great information that we receive each month from the customers' perspectives allows us to celebrate successes and coach and develop our front line staff."