The Internal Shop™ is an ongoing barometer of the internal service quality as assessed and reported through peers and co-workers. The Internal Shop™ Difference:
	An internal, back-office measurement of quality-related issues to determine how well employees within the organization serve one another.
	Concise, web-based analysis enabling back-office, and optionally, front-line employees, to know the impact of their performance on other departments.
	Effective coaching tools and accountability measures for managers to bring about and sustain improvement in department's internal service performance.

	Invitations for employee feedback are provided to all surrounding employees of the targeted back-office department.
	Feedback is based on a set of group performance questions that all departments will be measured by.
	Feedback is compiled into actionable group coaching reports and provided in web-based form to department manager and senior executives within the organization.

The Internal Shop™ connects the link between internal service quality and employee satisfaction by measuring the following departments.
	Human Resources		Branch Call Centers
	Administration		Financial Services
	Marketing		Compliance
	Accounting		Info Technology
	ATM/Facilities		Commercial Lenders
	Indirect Lending		Front-line Employees
Moving under-performers from where they are to where you need them to be.

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